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 Tags: Announcements

Do you have an engaged audience on Facebook? With our Facebook Comment Capture feature you can respond to Facebook comments on your Facebook posts with an automated message! When someone engages with the message you send, they become a subscriber to your Facebook Messenger so you can retarget them later.

We recently added in the ability to create a full conversation from Facebook Comment Capture using Facebook quick replies and buttons. This is an incredible way to encourage opt-ins for your bot and create full conversations that are personalized or focused around content in specific Facebook posts!

Send a Message the First Time Someone Comments on Your Facebook Posts

In the Octane AI back-end, you can create a message that will send the first time any customer comments on a post. You can apply this message to all posts! This encourages anyone who engages with your Facebook posts by commenting to become a Messenger subscriber. 

The comment will be sent once per user, so if someone comment on multiple posts on your Facebook page, they will still receive only one reply on their first comment.

Send Messages When Someone Comments on Specific Facebook Posts

You can create messages to send to someone who comments a specific post. This is a great way to personalize messages around the content of your post, or run comment contests! 

 
You have the ability to customize the message sent, the replies someone can interact with, or link them to a conversation created elsewhere in your Octane AI bot.

Use Keywords to Target Who Receives a Message

In advanced settings, you can add keywords to determine whether the message will be or won't be sent. This will allow you to send a message only if someone comments a keyword, or restrict the message from sending if they comment certain keywords.

Get Started Today

You can get started with Facebook Comment Capture today! 

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