<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1990767864476420&amp;ev=PageView&amp;noscript=1">

 Tags: Announcements

The customer chat widget is a Facebook Messenger opt-in tool that allows your customers to chat with your Facebook Messenger directly on your website. This is a great way to provide a great customer experience, increase conversions, and increase Facebook Messenger subscribers. 

With our newest updates you can change the placement of your on-site Messenger chat, specify the pages or devices for your on-site chat to display on, and A/B test the changes you make!

Collect Messenger Subscribers and Chat with Customers On Your Site

By placing the option to chat on-site, you can encourage visitors to subscribe to your Facebook Messenger with an exclusive promotion. Skinny Mixes used the customer chat widget to see 13.41% of all site visitors opt-in. Having opted-in visitors allows you to retarget audiences with Facebook messages and over 80% average open rates.

Screen Shot 2020-01-20 at 11.37.02 AMYou can also offer to help customers through their shopping journey by using the on-site Messenger to answer any questions with artificially intelligent smart responses. For example, help someone with questions around sizing or the return policy as they shop without interrupting their experience. This also opts in those who chat with your Facebook Messenger to your Messenger marketing.

Customize the On-Site Messenger Chat For Your Store

With our latest updates, you can change the placement of your on-site chat. Customize where the chat sits on your site and specify the display for certain pages or devices. This allows you to have multiple on-site apps that follow the experience you envision. 

Screen Shot 2020-01-20 at 11.54.13 AM

For example, using a Smile.io launcher for rewards and Messenger chat on opposite sides of your Shopify site. 

A/B Test Your On-Site Messenger's Placement

Not only can you customize the placement of the chat widget, but you can A/B test which placement converts more site visitors to Facebook Messenger subscribers. For example, test whether placement on certain pages converts more visitors to subscribers and continue to implement the highest converting chat option. 

Screen Shot 2020-01-20 at 11.58.48 AM

This will help you maximize the conversion rate you see from your customer chat widget. 

Get Started Today

You can get started with Facebook Comment Capture today! 

The 250+ Page Playbook on Facebook Messenger & SMS Marketing for Ecommerce

Fast-growing DTC brands implementing this playbook have connected with 18x more customers, doubled their 7-day ROAS, recovered 5x more abandoned cart revenue & increased AOV 25%.


Stay Up to Date

You may also like: